General Questions

CAN MY ORDER BE CHANGED OR CANCELLED ONCE IT HAS BEEN PLACED ?

If your order has not been released to the supplier we would be more than happy to make any changes or cancel the order.  Changes cannot be made the day of shipping or delivery.  During holidays we need to receive all changes or cancellations at least five business days prior to the delivery date.  For inquiries regarding changes or cancellations we suggest sending an email or contacting our customer service department by live support. 

 

CAN I CUSTOMIZE MY ORDER ?

Yes, you can.Please send mail to support@gifts2door.com, we will reply you back with the details.  

 

WILL I GET AN ORDER CONFIRMATION ?

If you have provided us with a valid email address, you will receive an automated e-mail confirmation the day you place your order. Your tracking number will follow closer to the actual date of shipping.

 

I PLACED MY ORDER AND DID NOT RECEIVE AN EMAIL CONFIRMATION. WHAT HAPPENED ?

If you did not receive an email confirmation it is possible that the email address may have been entered incorrectly.  It is also possible that the email bounced back because of a full mailbox or it entered a bulk folder or spam guard folder.  

 

WHAT CREDIT CARD TYPES ARE ACCEPTED ?

We accept Visa, MasterCard, Discover and American Express.

 

WHEN WILL MY CREDIT CARD BE CHARGED ?

We will attempt to secure authorization on your credit card at the point of purchase online.  If we receive verification of sufficient funds, your order will be completed and transferred securely to us.  Your account will be charged on the day of purchase. 

 

CAN I SEND Gifts ANONYMOUSLY ?

We prefer that all orders have a signature on the personalized message, although it is ultimately your decision.  If a recipient contacts our customer service department questioning the sender of the gifts, we are unable to reveal any sender information due to our privacy policy. 

 

HOW FAR IN ADVANCE CAN I PLACE MY ORDER ?

You can place your order up to 90 days in advance from the intended delivery date.